Welcome to the Custom Card Designer

Terms and Conditions

Consumer/Cardholder agrees to the following terms:

1. You understand and agree that you may be charged a fee for each photo card design that you order, is approved, and is delivered on a photo card to you. The fee, if any, will be disclosed on our website and will be assessed to your primary account.
2. Your customized card remains the property of your Financial Institution and you agree to immediately return it or destroy it, if asked, or if the card or accounts that the customized card belongs to are cancelled or closed.
3. You warrant to your Financial Institution that: You are the owner of the image (e.g. it is a photo taken by you) or you have obtained express consent from the image’s owner to use the image on your card; and use of the image by your Financial Institution will not infringe any other person’s rights, including intellectual property rights. Your Financial Institution may require evidence of the image owner’s consent or of your ownership of the image.
4. You grant to your Financial Institution or have obtained from the image owner the grant to a perpetual, non-transferable, non-exclusive, royalty-free, world-wide, irrevocable license to use the image and the data you provide to your Financial Institution for the purpose of providing your customized card to you.
5. You consent (or you will obtain consent from the image’s owner) to your Financial Institution storing, modifying, copying or using the image. Your Financial Institution may also require evidence of this consent.
6. All copyright and intellectual property rights in the customized card program vest in your Financial Institution (excluding the image), and your participation in the program does not result in the transfer or license any of your Financial Institution’s intellectual property rights to you unless otherwise expressly stated in your cardholder agreement. You will not reproduce any of your Financial Institution’s intellectual property without express consent.
7. You agree that you have read and understand the Image Guidelines, and that you will only submit images that comply with these Image Guidelines.
8. You warrant that, as far as you are aware, the image does not contain any computer viruses.
9. You indemnify the card Issuer and your Financial Institution against any claims arising or loss suffered by your Financial Institution and/or the card issuer as a result of the image being used on your customized card and reproduced on your card, or in respect of your Financial Institution storing, modifying, copying or using the image.

You can get assistance by contacting us at:
E-Mail Custom Card Support at custserv@firstcolumbiabank.com
Or call Custom Support at 570-784-1660 or 570-546-2211

If your card is lost or stolen or you suspect that it is, please contact our Lost or Stolen Card Service immediately at 1-800-754-4128.

If you do not find the information you need in these FAQs, you can contact our Custom Card Support team at:
Journey Bank & Trust Co.
support@journeybank.com
570-784-1660 or 570-546-2211

Please see the Image Guidelines section for full details

You will receive an email notification/confirmation.

• First Custom card - $9.95
• Replacement Custom card due to lost/stolen (using your current design only) - $7.00
• Replacement or additional Custom card at your request using your current design - $7.00
• Replacement or additional Custom card at your request with a new design - $9.95
• Normal card re-issue using your current design - No charge
• Normal card re-issue with a new design - $9.95

No, your card number will stay the same.

No, your expiration date will remain the same.

Yes

Your new card will be mailed to you and will arrive within 7-10 business days. You can continue using your current card until your Custom card arrives. Destroy your old card once you receive and activate your new Custom card.

Please contact Customer Support at 570-784-1660 1660 or 570-546-2211 to confirm the status of your card order.

We want you to be happy with your Custom card. Please contact Cardholder Support at 570-784-1660 to discuss how we can remedy your concerns.

If you like your current Custom card image and want to keep it, then you can order a replacement with that image simply by contacting Customer Support at 570-784-1660 or 570-546-2211.
Each account owner will only be permitted to order one card per account.
Note: If your card is lost or stolen please contact our Lost or Stolen Card Service immediately at 1-800-754-4128.

Yes. You can change your image as often as you like. A $9.95 fee will be charged for each new Photo Card design you order. Simply use the Card Designer to create and submit a new card design, and then just follow the instructions presented to you after you exit the Card Designer.

If you do nothing, then your re-issued card will have your current image. If you would like to change the image on your re-issued card, then simply use the Card Designer to create and submit a new card design - within 30 days prior to the first day of your card expiration month - and then follow the instructions presented to you after you exit the Card Designer.

File Format: JPG, PNG
Image Dimensions:minimum of 420 by 420 pixels
Resolution: 600 DPI is recommended for best quality
File Size: cannot exceed 10 megabytes (MB), or 10,000 kilobytes (KB)

General - Use a high quality photo from your digital camera - the better your photo the better your card will look. Low resolution photos, photos that are too small in dimensions, scanned photos, photos that are resized/stretched, and/or very dark or very light photos will not produce a quality card image.

To upload an image, the image file must be located on a storage device that is accessible by the personal computer on which you are viewing the Pix Card Designer website.

For any image, you warrant to your Financial Institution that: you are the owner of the image (e.g. it is a photo taken by you) or you have obtained express consent from the image’s owner to use the image on your card; and use of the image by your Financial Institution will not infringe any other person’s rights, including intellectual property rights, in the image. Your Financial Institution may require evidence of the image owner’s consent or of your ownership of the image.

An image will be disapproved if it contains any of the following prohibited content. Your Financial Institution or its third party supplier(s) have the sole discretion to approve or disapprove an image based on these criteria and its review process. If your image is disapproved due to not meeting these Image Guidelines, we will notify you via e-mail and ask you to re-submit a new image for consideration.

1. Sexual/provocative/obscene/profane/vulgar subject matter of any nature;
2. Partial or full nudity;
3. Political subject matter of any nature;
4. Offensive racial/prejudicial subject matter of any nature;
5. Offensive religious subject matter of any nature;
6. Advertising of any nature*;
7. Self-promotion of any nature (e.g., personal business card)*;
8. Copyrighted material of any nature*;
9. Branded products/services, including abbreviations, acronyms and/or symbols of any nature*;
10. Solicitations, including telephone numbers or services of any nature (e.g., 900 or 800 numbers URLs);
11. Celebrities/musicians/athletes/entertainers/public figures/cartoon characters, etc., of any nature*;
12. Affiliation with groups that are determined to be of a “socially unacceptable” nature, including scenes, names or symbols, or illegal or anti-social behavior;
13. Depiction of violent acts or death imagery;
14. Depiction of alcohol, tobacco, drugs or firearms/weapons;
15. Depiction of or reproduction of currency;
16. Anything that interferes or may interfere with the required security features of the card;
17. Subject matter of any nature that might result in card acceptance confusion or non-acceptance by merchants;
18. Subject matter of any nature that might result in card fraud;
19. Reference to any MasterCard®, Visa®, or Discover® card brand sponsored properties/events*;
20. Competitive card brand or institution marks or names;
21. Any graphic design element that might reflect poorly on or might engender hostility toward or might cause derision of or might bring into disrepute the MasterCard®, Visa®, or Discover® card brands;
22. Any graphic design element that might reflect poorly on or might engender hostility toward or might cause derision of or might bring into disrepute the Card Issuing Institution or associated organizations/businesses;
23. Also take into account any applicable local laws, regulations, or cultural sensitivities and customs in the target market where the card will be used.

* NOTE: The foregoing shall not apply to the use of any company image, copyrighted material, branded products/services, including abbreviations, acronyms and/or symbols of any nature, trademarks, personalities or names to the extent legally owned by or licensed to the cardholder.